Management & Supervisory Development
Management & Supervisory Development
Overview
Courses
Advanced Customer Service
To stay in business you need customers, so make dealing effectively with customers your business. This program hones your professional presence through processes, techniques, and skills that deliver quality through customer service.
Customer Service Fundamentals
Customers are at the heart of what you do. A satisfied customer pays continuous dividends in positive perceptions of your organization. Acquire the processes, techniques, and skills that instill Excellent Customer Service.
Developing Middle Managers
Learn key managerial competencies in planning, communication, decision making, and more this highly interactive 5-day classroom experience complemented with online resources. Successful completion awards a Professional Certificate in Functional Management, 3.5 CEUs, and 35 SHRM PDCs.
Management Essentials
This five-module series is designed to help you develop and sharpen skills that relate to managing in today’s workplace environment. Each module will provide specific learning objectives, experiential learning activities and exercises, and real-world examples.
I think many of my career choices were made based on necessity and personal responsibilities. This training was effective in helping me to see where I can take myself professionally, based on abilities and interests.Colleen Miller, Physical Scientist, National Institute for Occupational Safety & Health (NIOSH)
Our Faculty Directors
Our faculty directors design every program in our Management & Supervisory Development portfolio to help you develop the practical leadership skills required to lead change and improve performance. Their goal is to help you transform your skills into action for success.